BOOKING TERMS

HOW TO BOOK A TRIP :
See the Tours Lists on the website sidebar, or choose a package on contact form, or you can discuss with our staff whether you need to modify the itineraries or using the sampling itineraries that we uploaded on this website.

To enables us make the exact plan for you, please describe whether you will start to be picked up from your hotel in Bali, or fly at the same day from other cities and start the trips right away. Also, we need details of your international flights if the departure is at the same date of your tours ended with us from flores.

SECURE YOUR BOOKING :
To Secure your Reservation and Schedule, we Required a Deposit  Payment  with minimum amount of 50% from final billing. Please noted that your deposit payment is very important to enables us manage the booking and prepare for hotels and transports including guides and more services . Without deposit payment, there is no secure of your reservation.

DEPOSIT & FINAL PAYMENT :
Mostly, Deposit payment required minimum 50% in advance, those payment should be transferred to us at maximum of 3 days after we confirm your booking and sent an official proforma invoices. Failure of deposit payment at the due date may impact to the limitation of services (i.e : hotels fully booked, guide not available, transports not available and many more ).  To make a payment of your booking, please see our payment method details  ( OPEN HERE )

The Final payment will be collect upon pick up time in bali ( upon meeting time ) or collect in few days before going on tours to flores. Payment collect will be made through our staff ( in BALI ) . Not allowed to pay the final payment in flores , or  after the tours ended.  Final Payment accept in  in USD, Euros, or Indonesian Money. We may No accept Credit card to pay the final payment.

CANCELLATION :
Should you, be forced to cancel, you must advise us or our agent in writing, and cancellation is not effective until we receive this letter. If you cancel at 60 days to 45 days prior to departure the cancellation fee will be charged 25% per person from package prices, plus any other charges made by hotels, tours, transportation and flights .  Cancelling the Flight Tickets is  non-refundable.

CANCELLATION COUNTDOWN :

Cancellation 60 Days to 45 Days before departure, cancel fee is 25 %,
Cancellation made within 44 days to 30 days of departure, cancel fee is 35 % ,
Cancellation made within 29 days days to 10 days, cancel fee  is 70%
Cancellation made within 9 days to 3 days, cancel fee is 85%.
Cancellation made within 2 days too departure date, cancel fee is 100 % .

 

  • Refunds : No refunds on unused services

 

TRAVEL INSURANCES :
WE STRONGLY RECOMMEND THAT YOU TAKE AN APPROPRIATE COVER AT THE TIME OF BOOKING YOUR HOLIDAY. SO PLEASE CONSULT WITH THE RELIABLE TRAVEL INSURANCE COMPANY.

 

All Travel arrangements at FLORESTOUR.COM  does not include travel insurance, accident insurance or any sort of insurance on this tour.


TRAVEL DOCUMENTS :

Each person shall be responsible for obtaining the appropriate visa (s) and carry a valid passport at all times. All travelers to Indonesia must be in possession of passport valid at least six months after date of arrival. Please note that passport and visa requirements are not our responsibility or that of your agent.

 

TRAVEL ACCOMMODATION :

FLORESTOUR.COM  is not itself a carrier or hotelier, not do we own aircraft, hotels, or coaches. The flights, coach journeys, other travel and hotel accommodation comprised in your tour are provided by reputable carries and hoteliers on their own conditions. It is important to note, therefore, that all bookings with FLORESTOUR.COM  are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers and other service providers, including but not limited to car hire, restaurant operators, whose service we utilize, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.

 

LIMITATION OF LIABILITY
All tour arrangements are made by our FLORESTOUR.COM  as agent for contractors of tourist services only.

FLORESTOUR.COM will in no event be liable for any injury, damage, loss, theft or acts of default of any carrier, hotelier, other party or employees of such in performing the services for which tickets of exchange orders are issued. Due to circumstances beyond our control there may be unforeseen changes in sightseeing or hotels.

FLORESTOUR.COM will make every effort to keep the itineraries as they are shown.


LAW OF AGREEMENT 

This agreement shall be governed by the laws of the Republic of Indonesia. Any claim or legal action arising relating this agreement, the regulations of the Republic of Indonesia shall rule.

ADDITIONAL TERMS 
Additional Terms and conditions may apply to reservation, purchase of services and other uses of portion of this site and you agree to abide by such other terms & conditions.